1. Introduction

Rocket City Voice AI ("we," "our," or "us"), a service of Rocket City Automations, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist services and visit our website at rocketcityvoice.ai.

If you have any questions about this policy or your data, please contact us at ryan@rocketcityvoice.ai or call (256) 482-1113.

2. Information We Collect

Information You Provide

Contact Information: Name, email address, phone number, and business name when you fill out forms or contact us.
Business Information: Details about your business, services, pricing, and preferences that help us configure your AI receptionist.
Account Information: Login credentials and account preferences.

Information Collected Automatically

Call Data: Phone numbers, call duration, call recordings (with consent), and transcripts of calls handled by your AI receptionist.
Usage Data: Information about how you interact with our services and website.
Device Information: Browser type, IP address, and device identifiers.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our AI receptionist services
Configure and train your AI receptionist to represent your business
Process appointments and lead information on your behalf
Send you call summaries, notifications, and service updates
Respond to your inquiries and provide customer support
Analyze usage patterns to improve our services
Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information with:

Service Providers: Third-party vendors who assist in providing our services (e.g., cloud hosting, telephony providers).
Business Transfers: In connection with a merger, acquisition, or sale of assets.
Legal Requirements: When required by law or to protect our rights and safety.

5. Call Recordings and Transcripts

Calls handled by your AI receptionist may be recorded and transcribed. Callers are informed they are speaking with an AI assistant. You can access, download, or request deletion of call recordings through your account. We retain call data according to your account settings and applicable law.

6. Data Security

We implement industry-standard security measures to protect your information, including:

Encryption of data in transit and at rest
Secure cloud infrastructure
Access controls and authentication
Regular security assessments

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications
Export your data in a portable format

8. Cookies and Tracking

Our website uses cookies and similar technologies to analyze traffic and improve your experience. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Data Sharing

Customer data is not shared with 3rd parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

13. Rocket City Voice AI Messaging Terms and Conditions

The messaging program consists of general conversational messaging to answer questions and provide support to customers, promotional offers or discounts, any promotion of your products/services.
You can cancel the SMS service at any time. Just text 'STOP' to (256) 482-1113. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP to (256) 482-1113 for more assistance, or you can get help directly at ryan@rocketcityvoice.ai.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
If you have any questions about the messaging program, you can contact us at ryan@rocketcityvoice.ai or (256) 482-1113.

Opt-Out

Text STOP to (256) 482-1113 to cancel and stop receiving SMS messages.

Help and Support

For assistance, text HELP to (256) 482-1113 or contact our support team at ryan@rocketcityvoice.ai.

14. Contact Us

If you have any questions about this policy or our messaging practices, please contact us at ryan@rocketcityvoice.ai or (256) 482-1113.

Email: ryan@rocketcityvoice.ai
Phone: (256) 482-1113
Address: Huntsville, Alabama